Most destinations in the continental US and Alaska receive deliveries from one to four days from the time they ship from our Waterloo, IA plant. Hawaii is seven to ten days. Shipments to Puerto Rico via UPS International Economy usually arrive in two business days. Shipments to Canada via UPS International Ground and can take from two to ten days from the date shipped depending on location.

Contact our Customer Service department online chat to arrange for upgraded UPS 2-day or overnight services which are available for an additional cost depending on destination and package size and weight.

Continental USA: $20 per order flat rate
Alaska and Hawaii: $55 per order flat rate
Canada: $55 per order flat rate
Puerto Rico: $55 per order

In most cases it is impractical to hold orders so they may ship with other orders even if they are placed at the same time.

You will be notified by email upon shipment of all your orders. Included in your notification will be the UPS tracking number for up-to-the-minute tracking once the package is picked up from our location (which may be an hour or two after you receive the tracking information).

Not generally. Shipments going to your business whether that address is an actual business location or a residence will ship with no signature required. If the UPS driver cannot deliver a package to someone at the address and he/she determines it is not safe or practical to leave a package unattended, he/she may leave a door tag for the recipient letting them know the delivery will be attempted again, or that the recipient may contact UPS and arrange to pick up the package at a UPS facility.

UPS is our exclusive carrier and we cannot use any other carrier or account number.

Contact our Customer Service department as soon as possible if you or your client does not receive their package.